Pricing and Payment.

All prices on this site are firm and exclude taxes (Maryland is subject to tax, Unless you have your resellers Cert.). All purchases are prepaid. We accept Visa, MasterCard, American Express credit or debit cards in addition to PayPal. Orders placed indicating a customer supplied account number (UPS/Fedex) without an account number supplies, we will attempt to contact the customer and request the necessary information. If no information is supplied within 2 business days, the order will be canceled and issued a full refund. Customers who are Tax Exempt must provide us with Tax Exemption Documents prior to purchasing.

Fraud Prevention.

All orders are subject to screening to reduce fraud. Criteria may include: company name, research on company, billing address and shipping address (especially on orders shipping to Canada), and/or verbal confimations. Canada orders with differing shipping and billing addresses, we will contact the buyer and request driver’s license and a copy of the credit/debit card used in the transactions. Orders that fail to meet our requirements will be refused/canceled and issued a full refund.

Shipping & Returns

We strive to make sure all shipments are sent out in a timely manner. Purchaser is responsible for making sure all items are in an acceptable condition before signing freight carriers. Purchaser is responsible for shipping costs for returned items that have been issued an RMA number. Packages received by our warehouses without an RMA number will be returned to sender. All packages with an RMA number will be subject to thorough inspection before being approved for restock. Restocking fees may apply.

Express Shipments.

Express orders (UPS Next, 2nd, and 3rd Day / Fedex Express) will be shipped out the same day as purchase date unless the following occur: (1) The order was placed after warehouse cut-off time, 2:00PM (EST). Please contact us to ensure your order will ship dame day. (2) The items ordered are out of stock at the nearest location, in which we will contact the purchaser to make additional arrangements. (3) The order is deemed fraudulent.